Crossbar Help + FAQ's
Feel free to utilize the buttons provided below for assistance with tasks such as setting up your account, obtaining information about the mobile app, registering via email, and more.
Set up your family calendar to download to your personal calendar.
Ensure that receive email notifications if you are having issues.
Add an account to a participant (another parent, grandparent, etc.)
Add game assignments such as clock and scoring to your games through the mobile app.
Frequently Asked Questions
I AM THE REGISTERING PARENT-HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO THEIR Family Calendar HAS THEIR SCHEDULE?
- Log on (must be the registering parent)
- Select Dashboard (upper left corner)
- Select FAMILY on the left hand side
- Select "View Details" next to your player's name
- At the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
- Add the parent's email address and select ADD ACCOUNT
- If the parent already has an account, they will be added immediately.
- If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password, and supplying a phone number. The parent will be added once they have created their account.
- Parents associated with the child can check to see who has been added by following steps 1 thru 6 at any time.
HOW DO I ENABLE RSVP FUNCTION
In Crossbar, the "RSVP" feature that you may have seen in SportsEngine is called "Availability".
You need to be on the Crossbar website, not the app, to activate this feature.
- Select your team from the menu tabs on the homepage
- From the menu on the far left, select SETTINGS
- Under settings to ENABLE / DISABLE
- Click on the black ENABLE AVAILABILITY button
- To turn off this feature in the future, click the red DISABLE AVAILABILITY
- From the app, when you look at your events, there will now be an option for the player to select the green check or red X, communicating their availability for the selected event.
- If you tap on the date of the event, you will see the entire team's availability for the selected event.
TROUBLESHOOTING:
- I can't log on. Please click on the SIGN UP link in the upper left hand corner and create an account.
- Signup says this email already has an account. Follow the forgot password instructions. If no email to reset the password is received (check your JUNK or SPAM folders 1st!), email the registrar to have Crossbar manually verify or reset your account.
- I logged on and clicked on the Family Calendar link and I don't see my child('s) schedule. Solution: Ask the registering parent to add you as a Parent on the child('s) registration (see above question).